Returns & Refunds
How can I return my order?
Returns within the EU:
You have 14 days to request your return to our team, followed by 14 days to have your order physically returned to us.
To request a return authorization please contact us via email (email@example.com) indicating your: name, email address and order number. Please specify what items you intend to return.
We shall confirm your request by sending you an email containing: the Return Authorization Number (R.A.N.), the shipping label and the instructions to follow to return the goods.
Returns outside the EU:
If you wish to return some items from a country outside the European Union, you shall notify our team by sending an email (firstname.lastname@example.org) within 14 days from the reception of your parcel. Once your request is approved, you shall arrange the return with your preferred courrier.
You are requested to provide our team with a tracking number, to monitor the returning parcel. The return and its costs is entirely under your responsibility until it is delivered to our warehouse.
Do I have to pay to return my order?
- For customers residing in the European Union, the return of a product is free of charge. All costs will be covered by AntonioMarras.com.
- AntonioMarras.com does not take any responsibility for the costs related to any return from countries outside the EU. Please note that you should also consider duties and taxes when returning the parcel. The return is under your responsibility until it is delivered to our warehouse.
- Note that if you decide to use a courier of your choice, the return is under your responsibility until it is delivered to our warehouse.
How long does it take for my refund to be processed?
As soon as we receive and process your return, your order will pass through a quality control and all items will be carefully analyzed. They should be returned without any fault, stain and with their original labels still attached.
If this phase is approved, a refund will be credited to the original payment method. Please allow 14 working days for the whole process to be completed. Once the refund is processed, you will receive a confirmation email. Please note that eventual shipping costs and duties paid are not refundable.
If your order has been paid by bank transfer please contact our team via email: email@example.com
It may take at least ten days for the refund to be credited to your account, due to bank-processing times.