Terms of Sale
The following general terms and conditions of sale refer to the sale of products on our website www.antoniomarras.com
Products purchased on antoniomarras.com are sold directly by ANTONIO MARRAS SRL ( "ANTONIO MARRAS " or "Seller "). This web site is managed and maintained by ANTONIO MARRAS SRL ("ANTONIO MARRAS "), with registered office in Italy, Località Sa Londra, 64 - 07041 Alghero (SS) - ITALY Tel. +39 079 91.71.80 - Fax. +39 079 91.71.45, C.F. e P.I. 02063641209.
You can request any information through our support services by contacting customer service by writing to email@example.com or by calling the number +39 02 89075001 from Monday till Friday, from 10 am till 7pm. You can find information about purchases and shipments, refunds and return of products purchased on antoniomarras.com.
Remember that you can always contact the seller through customer service by writing to firstname.lastname@example.org or by calling the number +39 02 89075001 from Monday till Friday, from 10 am till 7pm.
- Our Commercial Policy
1.1 The seller carries out its business of electronic commerce exclusively towards its end users that have reached adulthood and that are "Consumers ".
1.2 When we talk about "consumer" we refer to any natural person acting on antoniomarras.com with purposes not related to their business, entrepreneurial or professional, possibly carried out. If you are not a "consumer", please refrain from concluding commercial transactions on antoniomarras.com.
1.3 In view of its commercial policy, the seller reserves the right not to accept proposals for purchase orders from entities other than the "consumer" or in any case proposals for purchase orders that do not conform to their commercial policy, such as, for example, proposals for orders for which there is a warning, or suspicion, of fraudulent or unlawful activity. In such cases, the seller will notify the user of the non-acceptance of the order proposal.
All orders submitted to the seller and the returns made by the users must also correspond to the normal consumption needs. The seller therefore monitors the number of orders sent and made.
1.4 These general terms and conditions of sale rule only the dispatch of the purchase order proposals of products available on antoniomarras.com by the user and the acceptance of the same by the seller.
1.5 The general conditions of sale do not regulate the provision of services or the sale of products by non-seller parties that are present on antoniomarras.com through links, banners or other hypertext links. We advise you, before you submit orders and purchase products and services from parties other than the seller, to verify their conditions of sale, because the seller is not responsible for the provision of services by third parties other than the seller or the conclusion of electronic commerce transactions between users of antoniomarras.com and third parties.
- Information intended at the conclusion of the contract with the seller pursuant to Legislative Decree 9 April 2003, no 70
2.1 In order to conclude the purchase contract for one or more products on antoniomarras.com, you will need to send a purchase order proposal to the seller electronically by filling out the form available on antoniomarras.com and following the relevant instructions.
2.2 Before transmitting the order proposal, we remind you to carefully read the general conditions of sale and the information on the right of withdrawal, to print a copy through the print command and to memorize or keep a copy for your personal use. In accordance with article 51, paragraph 7, of Legislative Decree No. 206 of September 6, 2005 (the "Consumer Code"), before transmitting the order proposal, we will provide a summary of the commercial and contractual conditions that will apply to your proposal Order of purchase of the products and a summary of the information on the essential features of each product ordered with the relative price (including all applicable taxes or duties), the means of payment which you can use to buy each product, how to deliver the products purchased, shipping costs and delivery; as well as the references, geographic address and contact details of the seller and the date by which the seller, once accepted your order proposal, agrees to deliver the goods. The seller will also provide you with a summary of the conditions and modalities for exercising your right of withdrawal. If applicable, you will be informed that, in case of withdrawal, you must bear the cost of returning the products. You will, in any case, remember the existence of the legal guarantee of conformity of the products, you will be given the contact references of our after-sales service and we will remind you of the possibility of using the conciliation service, Independent and institutional, so-called "RisolviOnline", provided by the arbitral Chamber of the Chamber of Commerce of Milan.
2.3 On the confirmation page of the order proposal, which contains a referral to the general terms and conditions of withdrawal, we will provide you with summary information about the essential features of each product indicated in your order proposal, the price (including all applicable taxes or duties) and shipping costs (including any additional costs incurred by you for choosing a different type of shipment method and delivery and/or faster than the standard).
2.4 The transmission of the order proposal to the seller constitutes a binding purchase proposal for the user. Before proceeding with the transmission of the order proposal, you will therefore be required to identify and correct any data entry errors.
2.5 Once you have forwarded your order proposal, you will receive an automatic e-mail from the seller to confirm that we have received your order proposal. Receiving the above email does not constitute acceptance of your order proposal.
2.6 The contract is concluded when your order proposal is accepted by the seller. The seller will send you a second e-mail to confirm the acceptance of your order proposal and the shipment of the products. This email will also contain a copy of the general terms of sale and the summary document on the right of withdrawal.
2.7 The order proposal sent to the seller will be filed in our database for the period of time necessary to process the orders accepted by the seller and in any case, in terms of law. You can access your order form, by consulting the section my order.
2.8 The language available to conclude the contract with the seller is Italian.
2.9 The seller may not accept your proposals for purchase orders that does not give enough guarantees of solvency or that are incomplete or incorrect or in case of unavailability of the products.
In these cases, we will inform you by e-mail that the contract is not concluded, and that the seller has not accepted your proposal of purchase order by specifying the reasons. If the products, presented on antoniomarras.com, are no longer available or on sale at the time of receipt or fulfillment of your proposed purchase order, it will be the seller's care to notify you promptly and in any case within thirty (30) days from the day after you have forwarded your order proposal to the seller, the possible unavailability of the products. If you have already paid the price for the products, the seller will reimburse, without undue delay, what you already anticipated, and the sales contract is considered to be resolved.
The seller also reserves the right not to accept proposals for purchase orders in the cases referred to in paragraph 1.3 above.
2.10 We remind you that, with the telematics transmission of the order proposal, you accept unconditionally, and you undertake to observe, in the dealings with the seller, these general conditions of sale. If you do not agree with some of the terms listed in the general terms of sale, please do not forward your order proposal for the purchase of products on antoniomarras.com.
- Guarantees and indication of product prices
3.1 On www.antoniomarras.com, we only offer products marked with the "ANTONIO MARRAS" trademark. These products are purchased by us directly from the fashion house and/or the manufacturer authorized by the fashion house.
3.2 The seller does not sell used, non-compliant or quality inferior products to the corresponding standard offered on the market.
3.3 The essential appearances of the products are presented on antoniomarras.com within each product sheet. However, the images and colors of the products presented on antoniomarras.com may not correspond to the real ones as a result of the Internet browser and the monitor used.
3.4 Product prices may be subject to changes. Make sure of the final sale price before submitting the relevant order proposal. In the event that there is a recognizable error in the indication-by ANTONIO MARRAS-of the price of a product or in the calculation of the amount requested in payment, ANTONIO MARRAS will not accept the order proposal and will contact the user at order to offer the opportunity to transmit the purchase order proposal of the product (s) at the right price.
3.5 Purchase requests coming from countries not included in the splash page cannot be accepted by the vendor.
3.6 All the products are equipped with identification card fixed with disposable seal.
3.7 All products sold by ANTONIO MARRAS are covered by the statutory warranty of twenty-four (24) months for defects in conformity, in accordance with applicable law. The defect of conformity of the product must be communicated to the seller within two (2) months of its discovery. The defect in conformity can be communicated to the seller by contacting the customer service. In case of lack of conformity, you have the right to request repair or replacement of the product. If such remedies are not possible or are excessively costly, you will be entitled to a reduction in the price paid or to the termination of the sales contract, pursuant to art. 130 of the consumer code.
4.1 To pay the price of the products and the related shipping and delivery costs, you can follow one of the modalities indicated in the form of the order proposal. Under no circumstances will you be charged higher than the costs actually incurred by the seller, in relation to the payment method you select.
4.2 In the case of payment by credit card, the financial information (e.g. credit/debit card number or expiration date) will be forwarded, by means of an encrypted protocol, to the banks providing the relevant services of at distance Electronic payment, without third parties being able, in any way, to have access to it. This information will also never be used by the seller except to complete the procedures for your purchase and to issue refunds in the event of any product returns, as a result of exercising your right of withdrawal, or If it is necessary to prevent or notify the police force of the Fraud Commission on antoniomarras.com
- Value Voucher
5.1 Value vouchers are custom codes that allows you to take advantage of a discount on purchases made on antoniomarras.com
5.2 Once you have placed the items in the Shopping Bag, enter your code in the APPLY DISCOUNT CODE box and click OK. Value vouchers are applicable to a single order proposal.
5.3 Limitations on the use of the value voucher:
- The value voucher can only be used once, unless rendered (as indicated in point 5.4);
- The value voucher can in no way be converted into money;
- You will not be able to use more value vouchers in the same order proposal;
- The value voucher will apply to a single order proposal;
- The value voucher will only apply to items whose sales value exceeds at least 1 euro;
- The value of the voucher cannot be applied to articles belonging to the charity sales.
5.4 In case you want to return an article on which you have applied the value voucher, you will have to follow the return procedure indicated in the information on the right of withdrawal. Once your return has been accepted, the code will be reactivated with its original value if it is the only item you bought with the discount code and the expense difference you have claimed for the purchase of the item will be re-accredited according to the terms and conditions for the normal refund procedure. If the discount code has been applied to purchase more than one product, it will not be possible to be reactivated. We advise you to contact our customer service.
- Shipment and delivery of products
6.1 To learn about the specific ways of shipping and delivery of products, go to the "Orders-Shipment and Delivery" section. Please pay attention to the information in this section because the indications contained therein form an integral and substantial part of these general conditions of sale and, therefore, are considered by you fully known and accepted at the time of transmission of the order proposal.
- Customer Service
7.1 You can request any information by contacting our customer service by writing to email@example.com or by calling the Number +39 02 89075001 from Monday till Friday, from 10 am till 7pm.
- Right of withdrawal
8.1 In accordance with art. 52 of the consumer code, you have the right to withdraw from the contract concluded with the seller, without any penalty and without specifying the reason, within fourteen (14) days, from the day of receipt of the products purchased on antoniomarras.com. In some specific cases, duly reported in the right section of withdrawal, it will be possible to change the chosen garment with another.
8.2 To find out about the specific ways that you can cancel the contract, please refer to the Return Policy section. Please pay attention to the information given in this section as the instructions contained therein are an integral and substantial part of these Conditions of Sale and, therefore, are considered to be fully understood and accepted by you when you submit your order form.
- Time and method of reimbursement
9.1 Whichever payment method you use, the refund due, full or partial, is activated by the seller, in the shortest time possible and in any case within fourteen (14) days from the date on which the seller has become aware of the exercise of your right of withdrawal and verification of the returned products.
9.2 The seller will make the reimbursement using the same means of payment as you used to purchase the returned products, unless you have expressly agreed with the seller the use of a different means of payment and provided that you do not have to incur any further cost as a result of the refund. If there is no correspondence between the consignee of the products indicated in the order proposal and those who have made the payment of the sums owed for their purchase, the reimbursement of the sums, in case of exercise of the right of withdrawal, will be carried out by the seller, in any case, against the person who made the payment.
9.3 We remind you that the currency date of the re-crediting is the same as the charge; Therefore, you will not suffer any loss in terms of bank interest.
- Applicable law and settlement of disputes
11.1 Nevertheless the application of the mandatory rules of European derivation to protect the consumer, the general conditions of sale are governed by the Italian law and in particular by the consumer code and by the Legislative Decree of 9 April 2003, no 70 (" Implementation of Directive 2000/31/EC on certain legal aspects of the information society services in the internal market, with particular reference to the e-commerce ").
11.2 In the case of disputes between the seller and each end user, arising from the general conditions of sale, the seller guarantees, right now, the full adhesion and acceptance of the conciliation service RisolviOnline.
RisolviOnline is an independent and institutional service, provided by the Arbitral Chamber of the Chamber of Commerce of Milan, which makes it possible to reach a satisfactory agreement, with the help of a neutral and competent conciliator, on the Internet. For more information about the regulation of RisolviOnline or to send a conciliation request, please log in to RisolviOnline.com.
11.3 We also advised that the European Commission provides a platform for the extra-judicial alternative dispute resolution, accessible on the website http://ec.europa.eu/odr.
11.4 For all disputes concerning purchases and/or these general conditions of sale, the Court of the place of domicile or residence of the consumer shall be competent in accordance with the applicable law or, at the consumer's choice, the court of Milan.
- Modification and updating
12.1 The general conditions of sale are modified from time to time by the seller also in consideration of any regulatory changes. The new general conditions of sale will be effective from the date of publication on antoniomarras.com.